[Global GT, FXGT, Crypto GT] Troubleshooting: How to solve withdrawal failures Withdrawal refusal

Crypto GT

Once you’ve actually traded and made a profit, you’ll want to withdraw that money. However, you may not be able to withdraw for some reason. And in the case of these brokers, the problem of withdrawal refusal is a concern. Is it possible to refuse payment?

Withdrawal refusal

In the FX industry, there are common cases where withdrawals are often refused by any broker. At GT Group, the company will not take the initiative to refuse withdrawals. So far, there have been no cases of withdrawal refusals. However, there are exceptions. That’s when you violate company rules. Please refer to the following article for what kind of prohibitions are included. If any of these apply to you, your account may be frozen. In that case, you have to contact the support center and unfreeze it.

Solution when you can’t withdraw

As a solution when you can not withdraw, there are actually cases like the following, so please refer to them. If you can’t find a solution no matter what you look at, we recommend contacting the support center. Please refer to the article below.

Withdrawal rules

Withdrawals are subject to the following rules: Therefore, if you do not follow the rules, the withdrawal process will be refused, so be careful.

You can only withdraw to an account with the same name

When withdrawing funds, if the name registered in FXGT and the name registered in the destination bank account or online wallet are not the same, the withdrawal will not be possible. Please note that if we cannot confirm that you are the same person, the withdrawal process will always be refused.

Account activation

After you open an account, you have to go through the process of activating it. This means sending an ID or proof of address document. Withdrawals will not be possible until after the visual confirmation by the staff.

Withdraw using the same method up to the deposit amount

When you deposit, you often don’t think about it, but when you withdraw, it must be the same as the deposit method. This is to prevent money laundering. You can withdraw your profits in any way you like.

Credit card/debit card authentication

If you want to withdraw to a credit card or debit card, pre-authorization of the credit card or debit card is required. You will not be able to withdraw money until the verification is completed.

account freeze

Users who violate any rules may have their accounts frozen. In this case, you can’t even log in, let alone withdraw money. In this case, it is necessary to contact the support center to unfreeze the account.

Payment on weekends and holidays

If you are withdrawing to a bank account, processing will stop as banks are closed on weekends and holidays. Withdrawals must therefore wait until the next business day.

bonus withdrawal

The bonus cannot be withdrawn. The bonus only has a function as a margin when trading. Please note that the bonus will disappear if you withdraw.

Incorrect remittance address

In the case of virtual currency remittance, withdrawals cannot be made if the remittance address is entered incorrectly. If you do not do it right, you will lose the amount you sent, so please do not do anything by hand, and be thorough with copy and paste. Then contact the support center.

Cancellation of withdrawal request

Withdrawals can be canceled if the withdrawal application procedure has not been completed. However, if the management side has already completed the withdrawal procedure, it is no longer possible.

Withdraw while holding a position

Withdrawals are possible while holding a position. However, there are conditions, and funds can be transferred up to an amount where the margin maintenance rate after the transfer of funds does not fall below 200%.

Wrong registration of withdrawal destination account

When withdrawing money to a bank account, if you register the wrong account, the withdrawal process will stop. I think that the support center will also contact you, so please make corrections.